Verus Help Center

Verus provides AI-powered surgical clarity and surgeon-verified consultations for patients facing cardiac surgery decisions. We deliver comprehensive MyVerus Reports within 72 hours that include your STS risk score, guideline classification, surgeon and hospital benchmarks, and personalized recommendations - giving you all your options, not just an answer.

We are not a second opinion provider. We are a surgical double-check. Traditional second opinion programs serve only 1-2% of patients with rare or complex cases. Verus is built for the other 99% - every patient facing cardiac surgery deserves to know their options, risk profile, and quality benchmarks before making life-altering decisions. We consult, we don't operate.

This is our core belief; that patients should have complete information about their surgical options, risk factors, and provider quality before consenting to heart surgery. Too often, patients agree to operations without understanding alternatives, their personalized risk, or how their surgeon and hospital compare to national standards.

Absolutely. Many of our patients come to us uncertain about their surgical recommendation. Our surgical double-check includes guideline classification (Class I, IIa, IIb, III) that clearly indicates whether surgery is strongly recommended, reasonable, uncertain, or not recommended based on current medical standards. We provide all your options, not just an answer.

No, referral is not required. You can apply for Verus services directly by completing this form, though we encourage you to discuss our recommendations with your treating physicians as part of your decision-making process.

We specialize in all adult cardiac surgery conditions including coronary artery disease (CABG), valve disorders (repair/replacement), aortic surgery, and combined procedures. Our multidisciplinary approach also covers interventional cardiology alternatives like TAVR and complex PCI.

Our AI assists with data extraction, STS risk calculation, and guideline mapping, but every clinical decision and recommendation is made by experienced human surgeons. Verus AI enhances accuracy and efficiency - it never replaces physician judgment.

Our consulting surgeons are board-eligible or board-certified in cardiothoracic surgery with active medical licenses and professional liability coverage. Specific credentials are available on individual surgeon profiles.

No, referral is not required. You can apply for Verus services directly by completing this form, though we encourage you to discuss our recommendations with your treating physicians as part of your decision-making process.

1. Fill out our application form here.
2. You’ll receive callback from a cardiac surgeon within 60 minutes.
3. They’ll listen to you and discuss your case.
4. After the call you’ll receive your personalized service offer based on your needs.
5. Once you select your service and complete payment, you’ll have access to your Verus Dashboard, and the option to upload your medical records to our HIPAA compliant portal, or request a mail-in kit.
6. Once we receive your records, our AI reviews your data and calculates your STS risk score.
7. Our board-certified surgeon will then conduct a comprehensive review of your report and have a further video consultation with you.
8. You’ll receive your signed, encrypted MyVerus^TM Report within 72 hours.

We'll need your complete cardiac workup including recent cardiac catheterization, echocardiogram, EKG, chest X-ray, lab results, and any CT or MRI scans. Our team will guide you on specific requirements and can help obtain missing records from your providers.

Our target is 72 hours from complete record receipt and payment to delivery of your MyVerus^TM Report. Complex cases may take slightly longer, but we maintain close communication about timing throughout the process.

Your MyVerus^TM report includes: AI-calculated STS risk score (verified by our surgeon), guideline classification for your condition, imaging and diagnostic review, surgeon and hospital quality benchmarks, treatment alternatives analysis, and a personalized summary signed by your consulting surgeon.

Yes, every case includes a live consultation with a board certified cardiac surgeon. This isn't just a written review - you'll have direct conversation time to ask questions and discuss your specific situation.

We provide postage paid mail-in kits for physical records that need to be digitized. Once we receive these, we start working on your report. Our team may also be able to help coordinate with your hospital's medical records department to obtain digital copies of your imaging.

No, Verus is not designed for emergency situations. If you're experiencing chest pain, shortness of breath, or other urgent symptoms, call 911 or go to your nearest emergency room immediately.

• Verus Core: Chart review with one surgeon
• Verus Advanced: Chart plus comprehensive imaging review
• Verus Multi: Surgeon plus cardiologist review
• Concierge CORE: Includes 24/7 surgeon until day of surgery
• Concierge PLUS: Includes 24/7 surgeon access until discharge

Concierge patients get direct text, call, or video access to a licensed cardiac surgeon before surgery and through recovery, depending on the concierge servicer selected. This isn't a call center - you communicate directly with experienced surgeons who understand your case and can provide personalized guidance when questions arise.

Our AI assists with data extraction, STS risk calculation, and guideline mapping, but every clinical decision and recommendation is made by experienced human surgeons. Verus AI enhances accuracy and efficiency - it never replaces physician judgment.

We're committed to your satisfaction. If you have concerns about your consultation or report, you may contact our support team immediately. We'll work to address your concerns and ensure you receive the quality consultation you deserve.

Pricing will vary based on the complexity of review and level of ongoing support you choose. Our services range from core chart review to full concierge access through discharge. A personalized offer will be sent you after your complementary 30 minute consultation which you may book by completing this form.

Verus operates on a self-pay model and does not bill insurance directly.

We accept all major credit cards and debit cards through our secure payment processor. Payment is required before we begin your case review to ensure dedicated attention to your consultation.

• Full refund if requested within 7 days before intake begins
• 50% refund after intake begins but before surgeon review
• Case-by-case evaluation after surgeon review starts or report is delivered
• All refund requests must be submitted within 30 days of purchase

No. The price you receive for your service will be the total cost for your selected service tier. There are no setup fees, administrative charges, or surprise costs.

Yes, you can request to upgrade to a higher service by contacting your Verus consultant.

We use enterprise-grade security including encryption in transit and at rest, multi-factor authentication for all staff, role-based access controls, and HIPAA-compliant data handling. No PHI is sent via standard email or SMS - all sensitive information is exchanged through our secure Verus User portal.

Only authorized Verus team members directly involved in your case can access your records. Our consulting surgeons and necessary support staff operate under strict confidentiality agreements and HIPAA compliance protocols. You can read our HIPAA Notice of Privacy Practices (NPP) here.

No. Never. We do not sell, rent, or share your personal health information with third parties for marketing or commercial purposes. Your privacy is fundamental to our service.

Our consulting surgeons are board-eligible or board-certified in cardiothoracic surgery with active medical licenses and professional liability coverage. Specific credentials are available on individual surgeon profiles.

We're committed to your satisfaction. If you have concerns about your consultation or report, you may contact our support team immediately. We'll work to address your concerns and ensure you receive the quality consultation you deserve.

With your written consent, we can provide access to designated family members or caregivers. You will always control exactly what information is shared and with whom.

We retain consultation records and medical information for seven years or as required by law, consistent with standard medical practice and legal requirements.